FAQ

What if I put the incorrect address on my order?

If you have put the incorrect shipping address on your order, it is important to contact us at kongskrafts@gmail.com immediately before the order ships out. This way, we can correct the address and ensure that your order is delivered to the correct location. Please include your order number in your email so that we can quickly assist you.

How long does it take to ship out my order?

Typically, it takes 1 to 2 business days for us to pack and ship out your order. If you need more information about the shipping time for your specific order, please don't hesitate to reach out to us at kongskrafts@gmail.com and we will be happy to assist you.

How do I cancel my order?

To cancel your order, please contact us as soon as possible at kongskrafts@gmail.com or on our Contact Form. It is important to note that we may not be able to cancel your order if it has already been processed and shipped out. In such cases, you may need to return the items once you receive them. Our customer service team will be able to assist you with the cancellation process and provide you with further information on how to proceed. Please include your order number in your email for faster assistance.

How do I return an item?

If you need to return an item, please contact us at kongskrafts@gmail.com to initiate the return process. Returns are accepted within 14 days of receiving the item, provided that the item is in its original, unused and unopened packaging. Our customer service team will be able to assist you with the return process and provide you with further information on how to proceed. Please include your order number in your email for faster assistance. Refer to our Return Information page for more details on our return policy.